UNLESS provides advanced AI solutions specifically designed to transform customer success within Europe's highly regulated industries, including financial services and healthcare. The platform's core strength lies in its privacy-first approach, ensuring strict adherence to regulations such as GDPR and the EU AI Act. This commitment to compliance makes UNLESS a trusted partner for businesses that handle sensitive customer data and operate within stringent legal frameworks.
Core Features and Benefits:
- Enhanced Customer Support: UNLESS offers automated 24/7 customer support, significantly improving customer experiences and boosting team productivity while simultaneously reducing operational costs. This AI-powered assistance is designed to handle a high volume of inquiries efficiently and compliantly.
- Privacy-First Platform: The platform is built with a compliance-first mindset, prioritizing data protection and security in all customer interactions. This includes features like PII filtering and data tokenization to safeguard sensitive information.
- GDPR and EU AI Act Compliance: UNLESS guarantees that its solutions meet the rigorous standards set by GDPR and the EU AI Act, providing peace of mind for businesses operating in regulated markets.
- Differentiated from General LLMs: Unlike freely available LLMs like ChatGPT, UNLESS provides a fully private B2B solution. It offers embedded AI support across the entire client's customer journey, utilizing only curated resources and ensuring that customers do not violate European regulations.
- Addressing Industry Challenges: For sectors like financial services, UNLESS tackles common issues such as high bounce rates, low retention due to confusing interfaces, insufficient self-help resources, and overloaded support teams. The platform's AI capabilities help streamline information access and support processes.
- Efficiency Gains in Financial Services: The AI solutions deliver multilingual support, automate repetitive tasks, and ensure content is updated across multiple languages, leading to substantial efficiency improvements and reduced support ticket handling times.
- Agentic AI for Task Automation: UNLESS employs agentic AI to automate common actions, always keeping humans in the loop for critical decision-making and safety. This streamlines workflows and allows human teams to focus on more complex and strategic tasks.
- Robust Security Measures: The platform is built with a compliance-by-design approach, incorporating top-notch security features like firewalls, encryption, and DDoS protection to ensure data safety and privacy.
- Global Availability and Performance: UNLESS guarantees global performance and availability through a distributed network of 75 edge locations, ensuring reliable and fast access for users worldwide.
- Key Features List:
- 24/7 compliant customer support assistant
- Instant AI assistance for complex queries
- AI-powered search with personalized results
- Agent task automation and context-aware assistance
- Co-pilot for support teams
- Unified knowledge base with real-time updates
- Omnichannel communication support
- Seamless integration with 50+ business systems
- Private agentic ecosystem for secure third-party AI connections
- GDPR, EU AI Act, and CCPA compliance
- Privacy protection with PII filtering and data tokenization
- Open-source and low-code implementation
Target Users:
UNLESS is ideal for businesses in Europe's regulated sectors, particularly financial services, healthcare, and insurance. Companies looking to enhance their customer support, improve customer success metrics, ensure regulatory compliance, and leverage AI for operational efficiency will find UNLESS to be a valuable solution. It is suited for organizations that prioritize data privacy and security while seeking to innovate with AI technology.
