Tidio is a comprehensive customer service platform designed to help businesses of all sizes scale their support operations while maintaining a personal touch. At its core, Tidio offers a powerful AI customer service agent, named Lyro, capable of resolving a significant portion of customer inquiries instantly. Lyro understands customer intent, communicates in natural language, and automates repetitive tasks, freeing up human agents to handle more complex issues.
Beyond the AI agent, Tidio provides a robust live chat solution that allows businesses to engage with website visitors in real-time. This facilitates instant support, answers customer questions promptly, and ultimately drives sales. The platform integrates seamlessly with AI tools, ticketing systems, and CRMs, streamlining conversations across various channels and ensuring a unified customer experience.
Tidio's feature set extends to a visual, no-code automation and chatbot builder called Flows. This tool empowers users to create custom chatbot workflows for visitor engagement, support automation, lead qualification, and sales generation without requiring any coding expertise. The platform also includes a Help Desk solution for managing customer conversations across multiple channels and social platforms, helping support teams optimize workflows and resolve issues efficiently.
For businesses looking to manage asynchronous support requests, Tidio offers a Ticketing System that helps organize customer conversations and track tickets effectively. The platform is trusted by over 300,000 businesses worldwide, highlighting its reliability and effectiveness in enhancing customer service.
Key features of Tidio include:
- AI Customer Service Agent (Lyro): Resolves up to 64% of customer questions instantly, understands intent, and uses natural language.
- Live Chat: Real-time messaging for instant support, sales, and engagement.
- Chatbot Builder (Flows): Visual, no-code automation for custom workflows.
- Help Desk: Centralized management of conversations across multiple channels.
- Ticketing System: Organizes and tracks asynchronous customer support requests.
- Integrations: Connects with various AI tools, CRMs, and other platforms.
Tidio is ideal for businesses seeking to improve customer satisfaction, increase sales, and optimize their support operations. Its user-friendly interface and powerful features make it accessible to both beginners and advanced users. The platform offers a free plan, making it an attractive option for startups and small businesses, with scalable paid plans for growing enterprises.
