Risotto is an advanced AI-powered help desk solution designed to revolutionize IT support and internal operations. It leverages artificial intelligence to automate a significant portion of IT support tickets, aiming to free up IT teams to focus on more strategic initiatives. The platform offers cross-departmental functionality, allowing it to serve not just IT but also HR and other teams within an organization.
Key features of Risotto include:
- AI Ticketing Automation: Risotto's AI agent can understand the context of user requests, not just keywords, enabling it to resolve complex issues end-to-end. This significantly reduces the need for manual intervention and speeds up resolution times.
- IAM Automations: The platform integrates with Identity and Access Management (IAM) systems to automate user provisioning and deprovisioning, streamlining onboarding and offboarding processes.
- Slack Ticketing: Risotto seamlessly integrates with Slack, allowing employees to submit support requests directly through their preferred communication channel. This eliminates the need for employees to learn new interfaces or switch between different applications.
- Automatic Knowledge Management: The AI continuously learns from interactions and ticket resolutions to build and update a knowledge base, providing instant answers to common questions and reducing the volume of repetitive inquiries.
- Cross-Departmental Functionality: While initially focused on IT, Risotto is designed to support other departments like HR, offering a unified approach to internal support and automation.
- Integration with Existing Tools: Risotto offers two-way syncs with popular ticketing systems such as Jira, Freshservice, and Zendesk, ensuring it fits into existing workflows without causing disruption.
Risotto is targeted at IT professionals, IT managers, and organizations looking to enhance their internal support efficiency, reduce operational costs, and improve employee experience. By automating routine tasks and providing instant, intelligent assistance, Risotto empowers IT teams to be more proactive and strategic, while ensuring employees receive fast and effective support.
The platform emphasizes minimal operational overhead and a user-friendly experience, making it accessible for both IT staff and end-users. The ability to integrate with existing tools and communication platforms like Slack further enhances its appeal, allowing for a smooth adoption process. Risotto aims to transform the 'Ask IT' experience from a potential bottleneck into a swift and helpful interaction.
