Ringly.io provides an AI-driven phone support solution specifically designed for Shopify stores. Its core offering is an AI agent named Seth, capable of handling a significant volume of customer inquiries 24/7. Seth can answer calls instantly, locate and track orders, process returns and exchanges, and respond to product and policy-related questions. The service boasts an impressive average resolution rate, with 73% of calls resolved without human intervention in October 2025 across over 2,100 stores. This high efficiency translates into substantial cost savings and improved customer service for e-commerce businesses.
Key features of Ringly.io include:
- 24/7 Availability: Seth picks up every call, ensuring no customer is left waiting.
- Order Management: The AI can find and track customer orders, providing real-time updates.
- Returns & Exchanges: Seth efficiently handles the process of returns and exchanges.
- Product & Policy Knowledge: The AI is trained to answer common questions about products and store policies.
- Multilingual Support: Ringly.io supports operations in 30 languages, catering to a global customer base.
- Scalability: Seth can handle over 15 calls simultaneously, making it suitable for businesses with high call volumes.
- Shopify Integration: Seamless integration with Shopify stores is a core feature, allowing for direct access to order data.
- Call Recordings & Insights: The platform provides call recordings and valuable insights into customer interactions.
The pricing model is results-oriented, with users starting for free. Billing only commences after Seth successfully resolves 60% of 100 calls within a 21-day period. This 'no result, no bill' approach significantly reduces the risk for merchants. The cost per call for the AI is approximately $0.38, a stark contrast to the estimated $2.35 per call for human agents. This efficiency leads to an average ROI of 5.9x for businesses using Ringly.io.
Ringly.io is positioned as a solution for Shopify store owners looking to automate their customer support, reduce operational costs, and improve customer satisfaction. The service aims to free up human agents to focus on more complex or high-value tasks, while the AI handles routine inquiries. The platform also offers a demo where users can call a dedicated number to interact with Seth live and test its capabilities.
Awards and recognition include being named the BubbleCon 2024 Winner for Most Innovative App, and features in various news outlets highlighting its AI capabilities and milestones. The company is based in Rotterdam, NL, and offers customer support via email and phone.
