Numa is an AI-powered platform designed specifically for automotive dealerships, aiming to revolutionize their operations and customer engagement. At its core, Numa utilizes advanced Generative AI to autonomously handle critical tasks that often strain dealership resources and impact customer satisfaction. The platform is built to capture every potential Repair Order (RO), ensuring no lead or service opportunity is missed. It intelligently schedules service appointments, streamlining the booking process for both customers and the dealership staff.
One of Numa's key strengths lies in its ability to deliver real-time service updates to customers, fostering transparency and reducing anxiety. This proactive communication not only enhances the customer experience but also frees up service advisors to focus on more complex tasks and direct customer interaction. The AI agents developed by Numa are designed to be an extension of the dealership's team, working tirelessly to answer calls, manage inquiries, and book appointments, even outside of business hours.
Numa's platform is presented as the first AI Agent platform for dealerships, emphasizing its specialized nature and comprehensive approach. It aims to rescue missed calls, automate scheduling, and provide complete communication visibility across the dealership. This comprehensive approach helps dealerships supercharge their performance, convert customers into loyal advocates, and empower their employees to deliver exceptional service experiences.
The platform's capabilities extend to various aspects of dealership operations. For service departments, Numa can significantly improve Customer Satisfaction Index (CSI) scores by ensuring consistent and timely communication. For sales departments, it can help manage the sales inbox, with AI agents responding to inquiries and potentially selling cars by engaging in conversations within the Numa Sales Inbox. The platform's integration with Dealer Management Systems (DMS) provides full visibility into customer conversations and live activity, enabling dealerships to act on every opportunity.
Numa's AI Agents are designed to be always available, ensuring that every customer call is answered and every appointment is booked without the need for additional headcount. The smart routing and labeling features ensure that conversations are directed appropriately and that customer priorities are met. The platform's ability to build customer loyalty is highlighted through automated status updates that impress customers and lighten the load on service advisors, ultimately supercharging efficiency.
Key features include:
- Automated Call Answering: AI agents handle all incoming calls, ensuring no customer is left on hold or sent to voicemail.
- Appointment Booking: Intelligent voice technology books service appointments seamlessly.
- Real-time Status Updates: Customers receive automated updates on their vehicle's service status, enhancing transparency and satisfaction.
- Lead Capture and Management: Captures every RO and manages customer inquiries effectively.
- DMS Integration: Provides visibility into customer conversations and dealership activity.
- Scalability: Allows dealerships to handle increased customer demand without adding staff.
Numa targets automotive dealerships looking to modernize their operations, improve customer service, and increase profitability through the strategic application of AI. It offers a solution for dealerships struggling with missed opportunities, inefficient communication, and the need to enhance customer loyalty in a competitive market.
