My AskAI is an AI-powered customer service agent designed to significantly reduce support requests and enhance customer service operations. It aims to deflect up to 75% of incoming support tickets by providing instant, accurate, and automated responses to customer inquiries. A key feature of My AskAI is its seamless integration capability with popular live chat providers such as Intercom, Zendesk, and Freshdesk, allowing businesses to leverage AI without disrupting their existing workflows or requiring extensive developer resources.
The core functionality of My AskAI revolves around its ability to understand and respond to customer queries using a knowledge base derived from a company's existing help center articles, websites, internal policies, and documents from platforms like Google Drive and Notion. This ensures that the AI agent provides relevant and up-to-date information. The system is designed for ease of use, with a focus on no-code implementation, making it accessible to businesses of all sizes, even those without dedicated development teams.
My AskAI offers a 30-day free trial, providing full access to its features with no credit card required, making it a low-risk option for businesses looking to explore AI-driven customer support. The platform is also SOC 2 and GDPR compliant, ensuring data security and privacy for its users.
Key features include:
- Automated Ticket Deflection: Reduces the volume of support tickets handled by human agents by up to 75%.
- Seamless Integrations: Connects with popular helpdesk and live chat platforms like Intercom, Zendesk, Freshdesk, and Gorgias.
- Knowledge Base Integration: Utilizes existing help center articles, websites, and internal documents to power AI responses.
- No-Code Setup: Designed for easy implementation without the need for developers.
- Cost-Effective: Offers a low cost per ticket, starting at $0.10.
- Free Trial: A 30-day free trial is available for all features.
- Security & Compliance: SOC 2 and GDPR compliant.
- Task Automation: Connects with CRMs, ERPs, and APIs to automate complex tasks like refund requests or account upgrades.
- Agent Performance Improvement: Provides AI-powered suggestions to human agents and identifies knowledge gaps.
My AskAI is ideal for businesses looking to scale their customer support, reduce operational costs, and improve customer satisfaction by providing faster and more efficient support. It caters to a wide range of industries that rely on customer service as a critical component of their business operations.
