Layerup provides advanced AI agents designed to revolutionize operations within the financial services sector, including banking, insurance, and collections. Their Agentic OS orchestrates enterprise systems, deploying autonomous AI agents to deliver end-to-end automation. This technology streamlines critical workflows such as collections, mortgage processing, insurance claims handling, customer service, underwriting, and loan origination.
Key features include compliant conversational AI, ensuring adherence to regulations like FDCPA and TCPA. Layerup's AI agents are SOC 2 and PCI certified, guaranteeing secure and reliable performance for sensitive financial data. The platform supports voice AI for debt collection, payment reminders, claims processing, and customer support, offering human-like interactions that enhance efficiency and customer experience.
Layerup's solutions go beyond simple chatbots, enabling AI agents to call, text, email, negotiate, reason, and take action. They are designed to integrate seamlessly with existing enterprise systems, minimizing disruption and maximizing adoption. The platform offers robust analytics for operational insights and compliance monitoring, providing transparency and enhancing decision-making.
For financial institutions, Layerup offers specialized AI agents for:
- Voice AI for Collections: Automating debt collection with intelligent, human-like interactions, payment reminders, and compliance monitoring.
- Insurance Claims AI: Streamlining claims processing, providing status updates, and automating routine inquiries through AI-powered voice interactions.
- Mortgage AI Agents: Supporting mortgage servicing, loan application processing, underwriting automation, and borrower communication across multiple channels.
- AI Customer Service for Financial Institutions: Enhancing customer experience by handling complex inquiries, account servicing, and support for banking and financial products.
- Loan & Mortgage Application Support: Guiding applicants through the process via text, email, or phone, ensuring all necessary documents are submitted.
Layerup emphasizes industry-leading compliance and quality assurance, with a rigorous QA framework that ensures every interaction meets high standards of reliability, security, and regulatory alignment. They offer comprehensive compliance packages, including FDCPA, TCPA, UDAAP, TILA, and CFPB. The platform provides perfect visibility and control through role-based permissions and activity reports, ensuring data security and granular control over product usage.
Furthermore, Layerup offers a "White-Glove" implementation service, where forward-deployed engineers handle the end-to-end deployment and integration of custom AI agents, tailored to the institution's specific needs and Standard Operating Procedures (SOPs). This ensures a smooth, secure, and scalable integration process.
The platform also provides extensive analytics, offering detailed insights into specific operations and overall compliance activities, thereby empowering better decision-making. Layerup's AI agents are adaptable to various languages (80+) and accents (100+), with gender-based voice options and adaptive conversational tones, making them versatile for global financial operations. They offer 24/7 availability, a significant advantage over traditional BPO services.
