Hamming AI offers a comprehensive platform for automated testing, production call analytics, and governance of AI voice agents. The service aims to ensure the reliability, performance, and quality of AI voice interactions at scale.
Core Features:
- Automated AI Voice Agent Testing: Simulate thousands of calls with diverse caller personas and edge cases to thoroughly test AI voice agents before deployment. This includes generating comprehensive test suites that cover various conversational branches and potential failure points.
- Production Call Analytics: Monitor and analyze live conversations to gain insights into agent performance, identify regressions, and understand user interactions. This feature provides real-time data to optimize agent behavior.
- Governance for AI Voice Agents: Establish and maintain standards for AI voice agent performance and compliance. The platform helps in auditing live conversations and ensuring that agents meet predefined quality metrics.
- Heartbeat Checks: Implement always-on monitoring to instantly detect and alert on any regressions or performance degradation in production environments.
- Seamless Voice Infrastructure Integration: The platform is designed to be infrastructure-agnostic, offering hooks that integrate with any AI voice or chat system. It supports direct connections to platforms like LiveKit and Pipecat, and offers one-click import for popular tools like Hopper, Retell, and VAPI.
- One-Click Production to Test Conversion: Easily convert live conversations into replayable test cases, capturing caller audio, ASR text, and expected intents for efficient testing and debugging.
- Auto-Generated Tests & Scoring: Automatically generate test cases and evaluate AI agent performance without manual setup or rule definition, streamlining the testing process.
- Red-Teaming Suite: Utilize a curated set of safety tests derived from common production deployment patterns to proactively identify and mitigate risks.
- DTMF & IVR Emulation: Simulate Interactive Voice Response (IVR) trees and send DTMF tones to verify agent navigation and interaction with legacy systems.
- Detailed Reports: Generate comprehensive PDF test reports for easy sharing and review by QA teams, stakeholders, and for compliance purposes.
- Performance Benchmarking: Benchmark AI agent performance against production calls and industry standards, enabling trend tracking and continuous improvement.
Target Users:
Hamming AI is designed for teams developing and deploying AI voice agents, including:
- AI developers and engineers
- Product managers overseeing AI voice initiatives
- QA and testing teams responsible for voice agent quality
- Companies in industries like customer support, sales, healthcare, and finance that rely on AI voice agents for critical operations.
Key Benefits:
- Reduce risk: Catch issues before they impact customers.
- Improve quality: Enhance the performance and reliability of AI voice agents.
- Save time: Automate testing and analysis processes.
- Gain confidence: Deploy AI voice agents with assurance.
- Ensure compliance: Meet industry standards and regulatory requirements.
