Cast.app offers AI agents designed to revolutionize customer success and revenue management. These agents act as intermediaries, automating crucial customer interactions without the need for additional headcount. They are capable of presenting information, engaging with users, educating them, answering ad-hoc questions, and influencing decision-makers within customer accounts.
Core Features:
- AI-Generated Presentations & Q&A: Live Presenter AI creates dynamic presentations and handles live Q&A sessions, making business reviews a secret growth engine.
- Customer Success & Experience Automation: Agents manage onboarding, usage, adoption, and churn mitigation, ensuring a seamless customer journey.
- Account Management & Revenue Expansion: Influence renewals, drive revenue expansion, and stream referrals from promoters.
- Feedback & Voice of Customer (VoC): Gather valuable customer feedback to inform product development and strategy.
- Intelligent Support Deflection: Automate support queries, freeing up human agents for more complex issues.
- Personalized Agents: Each contact within every account receives a personalized set of AI agents.
- Scalability: Scale customer success efforts without proportionally scaling the team.
- Multi-Channel Delivery: Deliver experiences via in-app popups, email, and optionally text messages.
- Multilingual Support: Supports 17 spoken languages, ensuring global reach.
- AI Copilots vs. AI Autopilots: Cast differentiates by offering AI Autopilots that engage customers directly, acting as CoPilots for both the business and its customers.
Target Users:
Cast.app is designed for businesses looking to enhance their customer success, account management, and revenue retention strategies. This includes:
- Customer Success Managers (CSMs): To boost productivity and effectiveness.
- Sales and Account Management Teams: To drive renewals and expansion.
- Product Teams: To gather feedback and understand user needs.
- Marketing Teams: To engage customers with personalized content.
- Executives: To gain insights into customer engagement and revenue growth.
Key Benefits:
- Revenue Growth & Preservation: Directly impacts net revenue retention by minimizing churn and maximizing expansion opportunities.
- Increased Efficiency: Automates repetitive tasks, allowing teams to focus on strategic initiatives.
- Enhanced Customer Experience: Provides personalized, scalable, and always-available support and engagement.
- Reduced Costs: Achieves growth and customer engagement without increasing headcount.
- Global Reach: Supports multiple languages to cater to a diverse customer base.
Cast.app aims to put Net Revenue Retention on autopilot by leveraging advanced AI agents to manage the entire customer lifecycle, from initial engagement to long-term advocacy.
